Orders and Products

How do I order an item that is out of stock?

If an item is out of stock or you would like a custom product, please contact us directly with your request. We will be happy to discuss your project and find a suitable solution.

Are your pearl and leather products durable?

Yes, our pearl and leather products are made with the technique of pearl embroidery on leather, where the pearls are firmly sewn, not glued. However, as with any leather item, we recommend avoiding prolonged contact with water, especially sea water.

Do you offer customization options?

Yes, we offer customization options for some products. Contact us for more details on customization possibilities.

Shipping and Returns

What are the delivery times?

Delivery times vary depending on the destination and the chosen delivery method. On average, orders are delivered within 3 to 7 working days in France and may take longer for international shipments.

What are your return conditions?

Products must be returned in their original condition and packaging, unused. Return shipping costs are your responsibility.

How do I track my order?

You will receive a shipping confirmation email containing a tracking link to track the status of your order.

Tests and Points of Sale

Where can I try on and see your belts?

MiniRosa invites you to visit its points of sale, including Bon Marché and other partner boutiques: Pariscanin – Paris XVII°, Sellerie Rascas – Sud-Ouest, and Goldamour Toilettage – Cannes. You can also make an appointment for a visit to our Parisian showroom or participate in our pop-up sales.

Upcoming sales:

  • From December 5 to 8 in Paris XVII°
  • December 14 and 15 at the Hôtel Normandy in Deauville
  • From June 20 to 22 at the Paris Eiffel Jumping

Measurements and Sizes

How to measure a dog collar?

MiniRosa provides you with a dedicated tutorial, the “Tuto Ouaf”, to guide you. You can also watch our video explaining how to correctly measure your dog’s neck circumference.

How to measure a belt?

It is important to note that sizes vary depending on how you wear your belt (at the waist or hips). Check out our size guide for exact instructions and measuring tips.

Payments and Customer Service

What payment methods are accepted?

We currently accept the following payment methods:

  • VISA
  • MasterCard
  • PayPal
How long will it take for my questions to be answered?

We handle messages and emails in the order they are received and aim to respond as quickly as possible, usually within 24 hours.

Other Useful Information

Can I change or cancel my order after I place it?

Please contact us as soon as possible after placing your order. If it has not yet been processed, we will do our best to modify or cancel it.

What are your sustainability commitments?

MiniRosa is committed to using responsible materials and environmentally friendly practices to minimize our impact.

Do you offer gift cards?

Yes, we offer gift cards available for purchase on our site.

Any other questions?

For any other requests, please do not hesitate to contact us via our contact page.

Customer Service
Email: contact@minirosa.net
Phone: +33 7 67 57 90 70